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Terms and Conditions

Terms and Conditions of Business

This website is operated by Eurotool Limted.  Terms such as “we”, “us”, and “our” refer to Eurotool Limited where they are used in these terms and conditions.

By purchasing something from our website, you agree to be bound by the Terms and Conditions contained in this document.

Incorporated into these terms are also the terms and conditions as laid out on our privacy policy and returns policy.

Making a Purchase

By browsing through our online store, you can click the items that you wish to buy and add them to the shopping cart.  After you have finished you can choose your delivery option and click the “Check Out” Button.  You will be asked for a few details that we need to be able to complete your order.  If you require your items to go to an alternative address to your billing location an option is available below the address form whilst you are setting up your account.

 

We accept Visa, MasterCard credit and debit cards. We do not accept American Express.  If any items happen to be out of stock we will contact you to discuss this before completion of your order.  We will either offer an alternative where applicable, a refund or an option to wait on the goods to become available.

 

Although we endeavour to be accurate with all product details and prices, if a product or price is incorrect due to a typographical error we have the right to refuse or cancel any order whether or not the order has been confirmed.  If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit via your original method of payment to the value of the original debit.

 

By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.  Neither submitting an electronic order form, payment completion or completing the checkout process constitutes our acceptance of your order.  Should any items be incorrectly priced we will contact the customer giving the option of cancelling or confirming the orders.

An order is deemed to have been accepted and therefore binding at our point of dispatch.

Restricted Sales

By purchasing any items through this web-site you are confirming that you are 18 years of age or older.  It is illegal to sell knives, solvents and volatile substances to persons under the age of 18 years.

Dispatch Information

We endeavour to dispatch all orders within one working day, for local deliveries we can usually offer same day dispatch if the order is placed before 12.00 noon providing everything is in stock.

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Returns Policy

If you change your mind regarding a purchase through our web-site you can return it to us for a refund or an exchange within 14 days of the delivery of your order, all costs incurred in returning the product will be at the customer’s expense.  You can return to our warehouse using a reputable courier as some materials may be hazardous and cannot be sent through the Royal Mail Parcel Service.  Items must be in a resealable condition and unopened, i.e. all tamper seals on containers must be unbroken. All Fabrics, including carbon fibre and tapes, must be in an uncut condition, custom cuts of any fabric are non-refundable.

Any special orders including that of pigments, resins and customer matched colours are non-refundable. 

 

Return address

Composites Warehouse Direct

Eurotool Limited

Unit 9 Birchills Trading Estate

Emery Road

Brislington

Bristol

BS4 5PF

Cancellation Policy

Should you need to cancel an order, you must contact us immediately to ascertain whether the items have been dispatched or not.  Where the items have been dispatched our Returns Policy shall apply.

Damaged/Faulty Products

In the event that an item has been delivered damaged, faulty or incorrectly dispatched please contact us by email at info@compositeswarehousedirect.com stating your order number and the issue with the product.  Your statutory rights are unaffected.

Shipping

We currently only ship within the UK & Ireland.

Privacy Policy

Composites Warehouse Direct (Eurotool Limited) do not disclose customer information to third parties.  Cookies are used on this website, but are only to keep track of the contents of your shopping cart once you have selected an item.  After payment has been processed no card or financial details are retained.

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Legal Notice

Technical advice provided by Composite Warehouse Direct – either verbal, in writing or by way of trials – is given in good faith but without warranty, where proprietary rights of third parties are involved this applies also.  This does not release you from the obligation to test the products supplied by us to ascertain their suitability for the intended processes and uses.  The application, use, handling and processing of the products are outside of our control and therefore entirely your own responsibility.

Liability and Indemnity

Composites Warehouse Direct (Eurotool Limited) shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

 

You agree to indemnify us and our agents, officers, directors and employees, immediately and on-demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

Jurisdiction

These Terms and Conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.

Entire agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Composites Warehouse Direct (Eurotool Limited) whether written or verbal.

General

We may change these Terms and Conditions at any time.

Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.

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